Your privacy is important to us. It is the Suburban Gardener’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you.
- we do not sell your data,
- we do not track you,
- we neither use third-party trackers nor third-party cookies with our website.
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies store user preferences and other information.
You can configure your browser to refuse all cookies or to indicate when a website attempts to set a cookie.
This policy is effective as of 13 May 2021.
Last updated: 18 March 2022.
Information We Collect
Personal information is any information about you which can be used to identify you. This includes information about you as a person such as name, address, your devices, and even information about how you use a website or online service.
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
Voluntarily provided information refers to any information you knowingly and actively provide us when using or participating in any of our services.
Automatically collected information refers to any information sent by your device as a matter of course when using our services.
When you visit our website, our servers automatically log the standard data provided by your web browser. This includes your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we collect data about the error and the circumstances of its occurrence. This data includes your user ID, what you were attempting to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even as they occur, or that they have occurred, or the nature of the error.
Please bear in mind that while this information cannot identify you by itself, it may be possible to combine it with other data to identify individual persons.
When you visit our website or interact with our services, we collect data about your device, such as:
- device type, i.e., desktop, laptop, mobile, or tablet,
- IP address, and
- geolocation data, i.e., country of origin, if available.
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We currently collect and process the following minimal personal information. For example, when you contact us, which includes one or more of the following:
- name or nickname
- email address, and
- country of origin (based on your geolocation.)
Legitimate Reasons For Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.
Collection and use of information
Most of the personal information provided directly by you is processed for one of the following reasons:
- use a mobile device or web browser to access our content, and
- contact us via email, contact form, or on any similar technologies.
We collect, hold, use and disclose information for the following purposes. However, personal information will not be further processed in a manner that is incompatible with these purposes:
- to provide you with our platform’s core features and services,
- to deliver services to you,
- to contact and communicate with you,
- to enable you to access and use our website,
- for internal record keeping and administrative purposes,
- to attribute any content, e.g., posts and comments, you submit that are published on our website, and
- to provide you with news, special offers and general information about other services which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
Security of your personal information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
How long we keep your personal information
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes.
We do not aim any of our products or services directly at children under the age of 18, and we do not knowingly collect personal information about children under 18.
Disclosure of Personal Information to Third Parties
We will disclose personal information to:
- specified third-party service providers to enable them to provide their services including without limitation IT service providers, data storage, hosting and server providers, and payment systems operators, and
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights.
We use Linode secured data centres located exclusively in the United Kingdom to host our services.
The third parties we use are:
Plausible: We record visits to the Suburban Gardener website using a simple self-hosted web analytics tool called Plausible. Plausible uses the data collected to track and monitor the use of our Service. It does this without using cookies or saving IP addresses and personal data. We use Linode secured data centres located exclusively in the United Kingdom to host this service. For more information on how Plausible works, read their Data Policy at https://plausible.io/data-policy.
International Transfers of Personal Information
We store and process the personal information we collect in the United Kingdom, or where we or our partners, affiliates, and third-party providers maintain facilities.
Your Rights and Controlling Your Personal Information
Access: You can request details of the personal information that we hold about you.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless we need your personal information to provide you with a particular service or offer, for example providing user support, we will not deny you services or charge you different prices or rates for services. This includes discounts and other benefits, or imposing penalties, or providing you with a different level or quality of services.
Notification of data breaches: We will comply with laws applicable to us relating to any data breach.
Complaints: If you believe we have breached the law relating to data protection, and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the United Kingdom Information Commissioner’s Office (ICO) about your complaint.
We do not use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit.
If another party acquires the Suburban Gardener and our assets, or in the unlikely event that we cease trading, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers can occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy. However, they will be required to adopt this policy as the basis for any ownership or use rights we have over such information.
Limits of Our Policy
Our site contains links to third-party website and services that are not operated by us. It is worth noting those websites and services have their privacy policies, and we cannot accept responsibility or liability for their respective privacy practices.
Changes to this policy
When the changes are significant, or required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Additional Disclosures For General Data Protection Regulation (GDPR) Compliance (EU)
Data controller / data processor
Legal bases for processing your personal information
We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly and transparently. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
Consent from you
Performance of a contract or transaction
Where you have entered into a contract or transaction with us, or to take preparatory steps before our entering into a contract or transaction with you. For example, if you contact us with an enquiry, we require personal information such as your name and contact details to respond.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Compliance with law
International transfers outside the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards. For example, by using standard data protection clauses approved by the ICO.
Your Rights and Controlling Your Personal Information
Restrict: You are entitled to request that we restrict the processing of your personal information if: (i) you are concerned about the accuracy of your personal information, (ii) you believe we may have unlawfully processed your personal information, (iii) you need us to maintain the personal information solely for a legal claim, or (iv) we are in the process of considering your objection relating to processing because of legitimate interests.
Objecting to processing: You are entitled to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, to proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in an easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.
Deletion: You have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out when responding to your request. If you terminate or delete your account, we will delete your personal information within 30 days of the deletion of your account. It is worth noting that search engines and similar third parties may retain copies of your publicly available personal information. For example, certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
For any questions or concerns regarding your privacy, you can contact us using the following details:
Martin Webster, The Suburban Gardener
Your gardener in Glenfield, Anstey, Groby and Birstall, Leicestershire.